All new Temasek Technology Customers are eligible for a 30 day money back guarantee on all shared hosting packages ONLY excluding Domain Service, VPS Hosting and Dedicated Servers. A new customer is one who has never purchased a hosting package from Temasek Technology in the past. Also if a customer purchases a 2nd, 3rd, etc. hosting package and wishes to cancel this particular package they are not eligible for a refund. If you exceed your bandwidth limit within the first 30 days of service you are not eligible for the 30 day money back guarantee. If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 30 day money back guarantee. We also reserve the right to not accept a refund request on a case by case basis if we feel our services were abused and/or taken advantage of.

In order to entitled for this Policy, you will need to submit a cancel/refund at Customer Portal https://portal.temasek.co within 30 Days from your account activation date.